Patient Services & Front Desk Specialist

Paycom; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Arizona Center for Cancer Care is seeking a patient service representative to greet patients, register, schedule, and answer phones in a fast-paced medical office.

You will collect payments, verify insurance, maintain EMR records, and coordinate with physicians and staff while upholding HIPAA policies.

This role requires a high school diploma, strong customer service skills, and the ability to handle confidential information with discretion.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical or dental front desk preferred.
• Strong communication and customer service skills.

Responsibilities

• Greets and registers patients professionally.
• Schedules patient appointments in EMR per procedures.
• Obtains demographic and insurance information accurately.
• Documents encounters in the patient’s EMR.
• Collects co-pays and explains billing questions.
• Answers phones promptly and routes callers appropriately.
• Maintains workstation and processes referrals efficiently.
• Protects patient confidentiality per HIPAA.

Skills

Customer service

Communication

Multitasking

Team player

Attention to detail

Education

High school diploma

Medical secretarial prep

Tools

EMR software

Job description

Arizona Center for Cancer Care is seeking a patient service representative to greet patients, register, schedule, and answer phones in a fast-paced medical office.

You will collect payments, verify insurance, maintain EMR records, and coordinate with physicians and staff while upholding HIPAA policies.

This role requires a high school diploma, strong customer service skills, and the ability to handle confidential information with discretion.