Patient Experience Coordinator

Women's Health Arizona; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Women's Health Arizona in Scottsdale is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, verify insurance, and support front desk operations. The ideal candidate has strong communication, attention to detail, and a commitment to compassionate service in a healthcare setting, with experience in EHR systems and HIPAA compliance.

This role requires professionalism, ability to manage multiple tasks, and collaboration with clinical staff to ensure a

Qualifications

• High school diploma or equivalent; healthcare admin certification preferred.
• 1–2 years in a customer service or administrative role, preferably in healthcare.
• Excellent customer service and professional communication.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced setting.
• Experience with EHR systems and HIPAA regulations.
• Knowledge of medical terminology.

Responsibilities

• Patient Check-In and Check-Out: Greet patients professionally and verify demographics and insurance; update records as needed.
• Appointment Scheduling: Schedule appointments accurately and coordinate follow-ups and referrals.
• Insurance Verification and Authorization: Verify coverage, obtain pre-authorizations and referrals as required.
• Patient Communication: Answer calls and respond to inquiries; relay messages to providers and staff.
• Administrative Support: File, fax, scan, and organize medical records; maintain front desk cleanliness and efficiency.

Skills

Customer service

Communication

Organization

Attention to detail

HIPAA knowledge

EHR systems

Education

High school diploma

Associate degree in healthcare administration

Tools

EHR systems

Office equipment

Job description

Women's Health Arizona in Scottsdale is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, verify insurance, and support front desk operations. The ideal candidate has strong communication, attention to detail, and a commitment to compassionate service in a healthcare setting, with experience in EHR systems and HIPAA compliance.

This role requires professionalism, ability to manage multiple tasks, and collaboration with clinical staff to ensure a