Front Office Patient Services Specialist

Arizona Center for Cancer Care; Surprise (AZ); On-site; USD 32,000 - 44,000; Full time

Job summary

Arizona Center for Cancer Care is seeking a Patient Service Representative to manage front-office operations, greet patients, register them, and coordinate appointments. You will handle calls, communicate with patients and staff, and ensure HIPAA compliance while maintaining a patient-friendly environment.

The role involves data entry in EMR, processing referrals, and providing courteous customer service in a busy medical office setting.

Qualifications

• High school diploma or equivalent is required.
• Completion of a recognized medical secretarial program is preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet and register all incoming patients professionally.
• Handle incoming/outgoing communications concisely and pleasantly.
• Prioritize appointment urgency and follow SOPs.
• Schedule patient appointments in EMR according to SOP.
• Collect complete demographic and insurance information during registration.
• Document all patient encounters in the EMR.
• Collect co-pays and maintain daily financial records.
• Respond to patient inquiries regarding insurance or billing.
• Answer calls promptly with good telephone etiquette and route messages.
• Maintain a neat and orderly workstation and equipment.
• Send records and messages to physicians as needed.
• Process referrals: create referral charts and schedule appointments.
• Create new patient charts with required referrals and records.
• Prepare patient appointment reminders and release documents to referring physicians.
• Maintain HIPAA compliance and professional conduct at all times.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Team player

Organizational skills

HIPAA knowledge

Education

High school diploma or equivalent

Medical secretarial program

Job description

Arizona Center for Cancer Care is seeking a Patient Service Representative to manage front-office operations, greet patients, register them, and coordinate appointments. You will handle calls, communicate with patients and staff, and ensure HIPAA compliance while maintaining a patient-friendly environment.

The role involves data entry in EMR, processing referrals, and providing courteous customer service in a busy medical office setting.