Patient Experience Specialist - Front Desk

Bookmark Medical; Goodyear (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Life insurance

Job summary

Bookmark Medical is seeking a clinic-based front desk associate to create a smooth, patient-centered check-in experience. You will handle calls, schedule appointments, manage referrals, and support insurance verification to ensure seamless care.

Join a team that values compassionate care and efficient operations. We offer a Monday–Friday schedule, with 7:00 a.m.–5:00 p.m. shifts and a commitment to patient-focused service.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient-centered service.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.

Skills

Healthcare experience

Customer service

Communication skills

Team-oriented

EHR proficiency (Athena/eCW)

Job description

Bookmark Medical is seeking a clinic-based front desk associate to create a smooth, patient-centered check-in experience. You will handle calls, schedule appointments, manage referrals, and support insurance verification to ensure seamless care.

Join a team that values compassionate care and efficient operations. We offer a Monday–Friday schedule, with 7:00 a.m.–5:00 p.m. shifts and a commitment to patient-focused service.