Patient Experience Coordinator

Bookmark Medical; Mount Juliet (TN); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

HSA benefits

Flexible time off

Zusammenfassung

Bookmark Medical in Mount Juliet, TN seeks a full-time clinic front desk associate to greet patients, manage check-ins, calls, and inquiries, and keep the front desk running smoothly.

You will schedule appointments, handle referrals and copays, assist with insurance verifications, and maintain accurate EHR data (Athena or eCW). We value teamwork, clear communication, and a compassionate, patient-centered approach.

Qualifikationen

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Aufgaben

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and copays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Kenntnisse

Customer service

Healthcare experience

Administrative skills

Communication skills

Team oriented

Tools

Athena EHR

eCW

Jobbeschreibung

Bookmark Medical in Mount Juliet, TN seeks a full-time clinic front desk associate to greet patients, manage check-ins, calls, and inquiries, and keep the front desk running smoothly.

You will schedule appointments, handle referrals and copays, assist with insurance verifications, and maintain accurate EHR data (Athena or eCW). We value teamwork, clear communication, and a compassionate, patient-centered approach.