Patient Experience Coordinator

Automatic Data Processing, Inc.; Goodyear (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + exclusive health‑

401(k) with company match

Flexible time off + Vacation Exchange

Job summary

Bookmark Medical in Goodyear, AZ is seeking a clinic-based Front Desk Administrator to create a smooth, supportive patient experience. You will greet patients, manage calls, schedule appointments, process referrals, verify insurance, and maintain accurate EHR data while ensuring clear communication between patients and providers.

The role requires healthcare or administrative experience, strong communication, and a team-oriented mindset.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Skills

Communication skills

Healthcare experience

Customer service

Team oriented

Tools

Athena

eCW

Job description

Bookmark Medical in Goodyear, AZ is seeking a clinic-based Front Desk Administrator to create a smooth, supportive patient experience. You will greet patients, manage calls, schedule appointments, process referrals, verify insurance, and maintain accurate EHR data while ensuring clear communication between patients and providers.

The role requires healthcare or administrative experience, strong communication, and a team-oriented mindset.