Patient Experience Navigator

Bookmark Medical; Gilbert (AZ); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + exclusive health

401(k) with company match

Company paid life insurance

Flexible time off + Vacation Exchange

Job summary

Bookmark Medical is seeking a Patient Service Specialist to create a warm, efficient experience for every patient. You’ll greet, check in, manage calls, schedule appointments, and coordinate referrals with a patient-centered approach.

You’ll support insurance verifications, maintain accurate EHR data (Athena or eCW preferred), and help keep the front desk organized in a fast-paced team environment. Join us to contribute to trusted, compassionate care.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Skills

Communication skills

Healthcare experience

Customer service

Teamwork

EHR proficiency

Tools

Athena

eCW

Job description

Bookmark Medical is seeking a Patient Service Specialist to create a warm, efficient experience for every patient. You’ll greet, check in, manage calls, schedule appointments, and coordinate referrals with a patient-centered approach.

You’ll support insurance verifications, maintain accurate EHR data (Athena or eCW preferred), and help keep the front desk organized in a fast-paced team environment. Join us to contribute to trusted, compassionate care.