Patient Experience Front Desk Specialist

Talentify; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Tenet Physician Resources is seeking a front office associate for a non-exempt medical office position in a physician practice. The role emphasizes front desk duties and patient contact within a clinical setting.

Responsibilities include greeting patients, scheduling and confirming appointments, data entry into the electronic system, insurance verification, collecting co-pays, posting charges, and guiding patients to the patient portal.

Qualifications

• High school diploma or GED required; completion medical office assistant program preferred.
• Healthcare management/administration certification preferred.
• Two years of customer service experience, preferably in a medical office.

Responsibilities

• Greeting patients entering the physician practice and answering office phones; scheduling, confirming, and rescheduling appointments.
• Check-in patients and collect demographics; enter data into the electronic system and verify insurance.
• Assist in check-out, referrals, and scheduling; collect co-pays and post charges.
• Handle charge entry and patient balance processing.
• Distribute information to patients about office policies and the practice.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Communication

HIPAA compliance

Education

High school diploma/GED

Medical office assistant program

Job description

Tenet Physician Resources is seeking a front office associate for a non-exempt medical office position in a physician practice. The role emphasizes front desk duties and patient contact within a clinical setting.

Responsibilities include greeting patients, scheduling and confirming appointments, data entry into the electronic system, insurance verification, collecting co-pays, posting charges, and guiding patients to the patient portal.