Patient Experience Specialist - Front Desk

Mercy; Fort Smith (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Fort Smith, AR is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma, strong communication, computer and data-entry skills, excellent customer service, attention to detail, confidentiality, and the ability to handle pressure, plus completing Clinic Core Front Desk Training after hire.

Qualifications

• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors.
• Accuracy and attention to detail are critical for entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure, handling unexpected situations.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors to ensure a positive and seamless experience.
• Manage front desk operations and workflows.
• Assist with scheduling appointments and documentation processing.
• Maintain patient privacy and confidentiality in all interactions.

Skills

Communication

Data entry

Customer service

Confidentiality

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy in Fort Smith, AR is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma, strong communication, computer and data-entry skills, excellent customer service, attention to detail, confidentiality, and the ability to handle pressure, plus completing Clinic Core Front Desk Training after hire.