Patient Experience Front Desk Specialist

Mercy; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Service Representative in Oklahoma City to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role emphasizes strong communication, data entry accuracy, and exceptional customer service while maintaining patient confidentiality and adapting to a dynamic healthcare environment.

Qualifications

• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors.
• Accuracy and attention to detail in entering patient information and processing documentation.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Greet patients and visitors, collect information, and coordinate scheduling and documentation.
• Maintain confidentiality and follow privacy policy/procedure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy is seeking a Patient Service Representative in Oklahoma City to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role emphasizes strong communication, data entry accuracy, and exceptional customer service while maintaining patient confidentiality and adapting to a dynamic healthcare environment.