Patient Experience Specialist | Flexible Time Off

RHC Group Management LLC; Northville (MI); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Company funded HSA with discounts

401(k) with company match

Flexible time off and VacationExchange

Resumo da oferta

Bookmark Medical in Northville, MI, is seeking a Patient Service Specialist to deliver a patient-centered front desk experience. You will greet patients, manage calls, schedule appointments, verify insurance, and maintain clear communication between patients and providers.

Ideal candidates have healthcare or administrative experience, strong communication skills, and proficiency with EHR systems such as Athena or eCW.

Qualificações

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).

Responsabilidades

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Conhecimentos

Healthcare experience

Customer service

Administrative experience

Descrição da oferta de emprego

Bookmark Medical in Northville, MI, is seeking a Patient Service Specialist to deliver a patient-centered front desk experience. You will greet patients, manage calls, schedule appointments, verify insurance, and maintain clear communication between patients and providers.

Ideal candidates have healthcare or administrative experience, strong communication skills, and proficiency with EHR systems such as Athena or eCW.