Patient Experience Coordinator

Bookmark Medical; White House (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + exclusive health‑

401(k) with company match

Flexible time off + Vacation Exchange

Job summary

Bookmark Medical in White House, TN is seeking a Patient Service Specialist to provide a smooth, patient‑centered experience at the front desk. You will greet guests, schedule appointments, verify insurance, handle calls, and keep the EHR up to date. This full‑time role offers a consistent weekday schedule in a collaborative clinic setting.

Ideal candidates bring healthcare or administrative experience, strong communication, and a team player attitude. Athena or eCW experience is a plus.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Skills

Healthcare experience

Customer service

Administrative role

Communication skills

Team oriented

EHR proficiency

Tools

Athena

eCW

Job description

Bookmark Medical in White House, TN is seeking a Patient Service Specialist to provide a smooth, patient‑centered experience at the front desk. You will greet guests, schedule appointments, verify insurance, handle calls, and keep the EHR up to date. This full‑time role offers a consistent weekday schedule in a collaborative clinic setting.

Ideal candidates bring healthcare or administrative experience, strong communication, and a team player attitude. Athena or eCW experience is a plus.