Patient Experience & Scheduling Coordinator

Bookmark Medical; Northville (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + exclusive health

401(k) with company match

Flexible time off + Vacation Exchange

Job summary

Bookmark Medical in Northville, MI is seeking a Patient Service Specialist to provide a smooth, patient-centered front desk experience, greet patients, handle calls, schedule, and support with insurance verifications.

You will work in a fast-paced, team-oriented setting, use Athena or eCW EHR, and contribute to accurate records and positive patient interactions. Benefits include coverage and 401k options.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Communication skills

Customer service

Teamwork

EHR proficiency

Job description

Bookmark Medical in Northville, MI is seeking a Patient Service Specialist to provide a smooth, patient-centered front desk experience, greet patients, handle calls, schedule, and support with insurance verifications.

You will work in a fast-paced, team-oriented setting, use Athena or eCW EHR, and contribute to accurate records and positive patient interactions. Benefits include coverage and 401k options.