Patient Experience Concierge

Automatic Data Processing, Inc.; Northville (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA + exclusive healthc

401(k) with company match

Flexible time off + Vacation Exchange

Job summary

Bookmark Medical in Northville, MI is seeking a Patient Service Specialist to deliver a warm, patient-centered experience. You will greet patients, manage calls, schedule appointments, and assist with insurance verification while ensuring clear communication between patients and providers.

The role requires strong communication skills, healthcare or administrative experience, proficiency with EHR systems (Athena or eCW preferred), and a positive attitude.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

Skills

Healthcare experience

Customer service

Administrative role

Communication skills

Team-oriented

EHR proficiency

Tools

Athena

eCW

Job description

Bookmark Medical in Northville, MI is seeking a Patient Service Specialist to deliver a warm, patient-centered experience. You will greet patients, manage calls, schedule appointments, and assist with insurance verification while ensuring clear communication between patients and providers.

The role requires strong communication skills, healthcare or administrative experience, proficiency with EHR systems (Athena or eCW preferred), and a positive attitude.