Patient Experience Specialist – Flexible Shifts & Weekends

Cleveland Clinic; Mayfield Heights (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Cleveland Clinic Health System is hiring a Patient Service Specialist at Hillcrest Hospital in Mayfield Heights, OH. You will handle patient registration, scheduling, and insurance verification, delivering exceptional service in a fast-paced environment.

You will educate patients on MyChart and Appointment Pass, support visit planning, and help maintain confidential records while contributing to a positive patient experience and teamwork.

Qualifications

• High school diploma or GED with relevant experience or an associate/bachelor degree.
• Experience in patient registration, scheduling or insurance processing is preferred.
• Strong customer service and communication skills required.

Responsibilities

• Provide patient registration and scheduling support.
• Perform telephone triage and insurance verification.
• Maintain patient records and assist with visit preparation.
• Explain patient services and enroll patients in MyChart and Appointment Pass.
• Deliver a welcoming, professional environment for patients and families.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Tools

MyChart

Job description

Cleveland Clinic Health System is hiring a Patient Service Specialist at Hillcrest Hospital in Mayfield Heights, OH. You will handle patient registration, scheduling, and insurance verification, delivering exceptional service in a fast-paced environment.

You will educate patients on MyChart and Appointment Pass, support visit planning, and help maintain confidential records while contributing to a positive patient experience and teamwork.