Patient Experience Specialist (Front Desk)

ccf; Mentor (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Cleveland Clinic Health System in Mentor is seeking a Patient Service Specialist to support the Mentor Medical Office Building. You will assist with patient registration, appointment scheduling, wayfinding and general inquiries, delivering courteous, patient-first service in a fast-paced environment.

Join a team recognized for outstanding care and use of evolving technology. This role offers daytime hours, meaningful patient interaction and opportunities to grow within a leading healthcare

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree

Responsibilities

• Provide patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
• Enter and maintain confidential patient information
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Process the workflow for the day
• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology
• Generate staff provider schedule and relay staff messaging

Skills

Patient service

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

PC software

Job description

Cleveland Clinic Health System in Mentor is seeking a Patient Service Specialist to support the Mentor Medical Office Building. You will assist with patient registration, appointment scheduling, wayfinding and general inquiries, delivering courteous, patient-first service in a fast-paced environment.

Join a team recognized for outstanding care and use of evolving technology. This role offers daytime hours, meaningful patient interaction and opportunities to grow within a leading healthcare