Patient Experience Specialist (Evenings)

Intermountain Healthcare Inc.; California; On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Murray, Utah seeks a Patient Relations Liaison to resolve complaints and improve patient satisfaction through attentive patient and customer relations. The role handles inquiries, coordinates meetings with families, triages issues, and ensures timely follow-up while documenting actions in the Event System.

The position operates on an evening shift with a 24-hour weekly schedule, and offers a benefits package.

Qualifications

• One year clinical/healthcare experience.
• AS 400 & Tandem (HELP2) knowledge & experience, preferred
• Basic knowledge of medical terminology, preferred
• Knowledge of applicable tracking software, preferred
• Computer skills, preferred
• Provide notary services, preferred
• Carrying, Hearing/listening, Manual Dexterity, Seeing, Sitting, Standing, Speaking.

Responsibilities

• Investigate situations to gather facts necessary for appropriate decision making.
• Assists in the scheduling and coordination of meetings which may include meetings with families.
• Actively participates in problem identification, documentation, and resolution.
• Receives incoming calls, resolves problems for patients or customers as appropriate and completes necessary documentation in the Event System.
• Triages customer issues and resolves appropriately.
• Works to resolve complaints or problems in a manner fair to the hospital/facility and to the patient.
• Responsible for timely follow up with the patient/family.
• Answers phones and directs calls as needed.
• Assists with patient relations efforts including listening to and resolving patient complaints, and reporting feedback from patients to the appropriate department heads as appropriate.
• Compose responses to patients/customers.

Skills

Healthcare experience

AS/400 & Tandem

Medical terminology

Tracking software

Computer skills

Notary services

Communication skills

Job description

Intermountain Health in Murray, Utah seeks a Patient Relations Liaison to resolve complaints and improve patient satisfaction through attentive patient and customer relations. The role handles inquiries, coordinates meetings with families, triages issues, and ensures timely follow-up while documenting actions in the Event System.

The position operates on an evening shift with a 24-hour weekly schedule, and offers a benefits package.