Patient Services Concierge — Front Desk & Scheduling

Intermountain Healthcare Inc.; Salt Lake City (UT); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Benefits eligible

Zusammenfassung

Intermountain Health in Salt Lake City seeks a Patient Service Representative (PSR) to be the first connection with patients, greeting and checking in/out, verifying information, and resolving needs to deliver exceptional customer/patient experiences.

The PSR will document calls in the EMR, schedule appointments, collect demographics, verify insurance information, and assist with forms and billing while upholding privacy and PHI protections.

Qualifikationen

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

Aufgaben

• Provide courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms; may verify COB and pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care; educates patient on financial assistance; proactively requests payments.
• Stays current on role responsibilities by reviewing communications and dashboards to ensure high performance.

Kenntnisse

Customer Service

Data entry

Interpersonal communication

Privacy & PHI compliance

Team collaboration

Multilingual (preferred)

Ausbildung

High school diploma or GED (preferred)

Tools

EMR systems

Jobbeschreibung

Intermountain Health in Salt Lake City seeks a Patient Service Representative (PSR) to be the first connection with patients, greeting and checking in/out, verifying information, and resolving needs to deliver exceptional customer/patient experiences.

The PSR will document calls in the EMR, schedule appointments, collect demographics, verify insurance information, and assist with forms and billing while upholding privacy and PHI protections.