Patient Concierge & Scheduling Specialist

27000 Rehabilitation Services - Canyons; Park City (UT); On-site; USD 25,000 - 32,000; Part time

Job summary

Intermountain Health in Park City, Utah, seeks a Patient Service Representative (PSR) to be the first connection with patients, greeting, checking in/out, and verifying information while delivering outstanding customer/patient service.

You will handle phone and in-person interactions, schedule appointments, update EMR with demographic data, verify insurance, assist with forms for billing and care, and support patients through the registration process.

Qualifications

• Six months of customer service experience.
• Proficient computer and data entry skills.
• Professional and courteous demeanor.

Responsibilities

• Provide courteous connections with patients over phone, in person, or secure messaging.
• Document calls accurately in the EMR.
• Schedule appointments and register patients with demographic data.
• Verify insurance information and assist with required forms.
• Educate patients on financial assistance and collect payments as needed.
• Maintain privacy and protect PHI.

Skills

Customer service

Communication

Interpersonal skills

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Phone/Email handling

Job description

Intermountain Health in Park City, Utah, seeks a Patient Service Representative (PSR) to be the first connection with patients, greeting, checking in/out, and verifying information while delivering outstanding customer/patient service.

You will handle phone and in-person interactions, schedule appointments, update EMR with demographic data, verify insurance, assist with forms for billing and care, and support patients through the registration process.