Patient Experience Specialist

Intermountain Healthcare Inc.; Saint George (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health St George Regional Hospital is hiring a Patient Service Representative to be the first connection with patients. The role focuses on delivering exceptional customer experiences by greeting and checking in/out patients and verifying information in the EMR.

Responsibilities include scheduling, data entry, insurance verification support, and assisting patients with forms and financial guidance. You will work with care teams to ensure accuracy and high service standards.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health St George Regional Hospital is hiring a Patient Service Representative to be the first connection with patients. The role focuses on delivering exceptional customer experiences by greeting and checking in/out patients and verifying information in the EMR.

Responsibilities include scheduling, data entry, insurance verification support, and assisting patients with forms and financial guidance. You will work with care teams to ensure accuracy and high service standards.