Patient Experience Specialist — Dental Office

Carolinas Center For Oral & Facial Surgery; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

PTO accrual starts

Job summary

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator in Fort Lauderdale to ensure every patient receives exceptional service from first contact through post-visit follow-up.

The role emphasizes accurate scheduling, benefit verification, and smooth coordination with referrers and the clinical team to deliver outstanding care in a fast-paced environment.

Qualifications

• High school diploma (or equivalent) and medical/dental office experience.
• Experience using Microsoft Office and EMR systems.
• Ability to learn new software quickly.

Responsibilities

• Exhibits outstanding customer service with the patient as a priority.
• Answers calls, books or directs appointments.
• Confirms appointments and provides pre-visit instructions.
• Communicates benefits, co-pays, and insurance information.
• Coordinates referrals and radiography with the team.
• Assists with verification of benefits and scheduling.

Skills

Customer service

Office software

EMR

Education

High school diploma or equivalent

Healthcare administration (Associate or Bachelor's)

Tools

Microsoft Office

EMR systems

Billing software

Job description

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator in Fort Lauderdale to ensure every patient receives exceptional service from first contact through post-visit follow-up.

The role emphasizes accurate scheduling, benefit verification, and smooth coordination with referrers and the clinical team to deliver outstanding care in a fast-paced environment.