Patient Experience Coordinator - Dental/Oral Surgery Office

Flagship Specialty Partners; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Flagship Specialty Partners seeks a Patient Experience Coordinator in Greenville, SC to ensure outstanding patient care from referral to post-visit follow-up. You will be the primary contact for patients, coordinate appointments, verify benefits, and support billing processes.

The role emphasizes exceptional customer service, proficiency with EMR and Microsoft Office, and a collaborative team approach in a fast-paced oral surgery practice.

Qualifications

• High school diploma or equivalent required.
• Experience in medical/dental office settings preferred.
• Comfort with learning new software and EMR systems.

Responsibilities

• Be the main point of contact for referrals and guide patients through the process from start to finish.
• Answer calls, schedule appointments, and confirm patient instructions prior to visits.
• Discuss benefits, co-pays, and coverage information for procedures.
• Coordinate with staff to verify referrals and radiography.
• Assist with insurance verification and billing processes when needed.

Skills

Customer service

Phone handling

Scheduling

Adaptability

Education

High school diploma

Associates degree

Bachelor's degree

Tools

EMR software

Microsoft Office

Insurance verification systems

Job description

Flagship Specialty Partners seeks a Patient Experience Coordinator in Greenville, SC to ensure outstanding patient care from referral to post-visit follow-up. You will be the primary contact for patients, coordinate appointments, verify benefits, and support billing processes.

The role emphasizes exceptional customer service, proficiency with EMR and Microsoft Office, and a collaborative team approach in a fast-paced oral surgery practice.