Patient Experience Coordinator – Oral Surgery Admin

Flagship Specialty Partners; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Flagship Specialty Partners in Fort Lauderdale, FL is seeking a Patient Experience Coordinator to ensure every patient experience is exceptional. You will be the point of contact for referrals and guide patients through the process from start to finish, coordinating scheduling and care coordination.

The role emphasizes outstanding customer service, benefits verification, and strong teamwork within a fast-paced oral surgery practice.

Qualifications

• High school diploma or equivalent.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR.

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

Skills

Customer service

Phone etiquette

Appointment scheduling

Benefits verification

Education

High school diploma

Tools

Microsoft Office

EMR software

Job description

Flagship Specialty Partners in Fort Lauderdale, FL is seeking a Patient Experience Coordinator to ensure every patient experience is exceptional. You will be the point of contact for referrals and guide patients through the process from start to finish, coordinating scheduling and care coordination.

The role emphasizes outstanding customer service, benefits verification, and strong teamwork within a fast-paced oral surgery practice.