Patient Experience Coordinator – Dental/Oral Surgery

Flagship Specialty Partners; Pinehurst (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Flagship Specialty Partners is seeking a Patient Experience Coordinator to ensure outstanding patient care from first contact through post-visit follow-up. You will manage scheduling, inquiries, and referrals in a fast-paced dental/oral surgery environment.

Ideal candidates have a medical or dental office background and strong computer skills, including Microsoft Office and EMR systems. Join our team to help guide patients through benefits, appointments, and procedures.

Qualifications

• High school diploma (or equivalent) and prior experience in a medical or dental office.
• Proficiency with computer programs including Microsoft Office products.
• Ability to quickly learn new software programs and EMR.

Responsibilities

• Exhibits outstanding customer service with the patient as the number one priority.
• Answers the telephone and schedules or directs inquiries, or creates a new patient appointment.
• Confirms patients' appointments and provides necessary pre-visit instructions.

Skills

Customer service

Phone handling

Multitasking

Education

High school diploma

Tools

Microsoft Office

EMR

Job description

Flagship Specialty Partners is seeking a Patient Experience Coordinator to ensure outstanding patient care from first contact through post-visit follow-up. You will manage scheduling, inquiries, and referrals in a fast-paced dental/oral surgery environment.

Ideal candidates have a medical or dental office background and strong computer skills, including Microsoft Office and EMR systems. Join our team to help guide patients through benefits, appointments, and procedures.