Patient Experience & Scheduling Coordinator

Carolinas Center For Oral & Facial Surgery; Concord (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Carolinas Center For Oral & Facial Surgery in Concord, NC seeks a Patient Experience Coordinator to ensure every patient’s experience starts and ends smoothly. This full-time clerical role coordinates referrals, scheduling, and insurance details in a busy oral surgery practice.

You will be the primary contact for patients and referrals, guiding them through the process from start to finish, ensuring timely communication and accurate information entry.

Qualifications

• High school diploma or equivalent.
• Proven ability to access, input, and retrieve information using computer programs, including Microsoft Office.
• Demonstrated ability to quickly learn new software programs and EMR.

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

Skills

Ability to access, input, and retrieve

Customer service orientation

Education

High school diploma or equivalent

Associates or Bachelor's degree in healthcare administration

Tools

Microsoft Office

EMR software

Job description

Carolinas Center For Oral & Facial Surgery in Concord, NC seeks a Patient Experience Coordinator to ensure every patient’s experience starts and ends smoothly. This full-time clerical role coordinates referrals, scheduling, and insurance details in a busy oral surgery practice.

You will be the primary contact for patients and referrals, guiding them through the process from start to finish, ensuring timely communication and accurate information entry.