Patient Experience & Scheduling Specialist

Carolinas Center For Oral & Facial Surgery; Hendersonville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator to ensure every patient’s needs are met and to guide them through the process from referral to post-visit care. You will be the primary contact for referrals, coordinating appointments, inspections of coverage, and patient education to deliver an outstanding experience.

The role emphasizes exceptional customer service, multi-tasking in a fast-paced setting, and effective communication with patients, families,

Qualifications

• High school diploma (or equivalent) and prior experience in a medical or dental office.
• Proven ability to access, input, and retrieve information using Microsoft Office products.
• Demonstrated comfort with and ability to quickly learn new software programs and EMR.

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority.
• Answers the telephone and handles inquiries, directs callers, or books new patient appointments.
• Confirms patients' appointments and provides pre-visit instructions.
• Contacts patients about benefits, co-pays, and coverage information for outpatient procedures.
• Assures timely responses to third party payers requests for information.
• Coordinates benefit verification and self-pay options for new patients.
• Coordinates with colleagues to verify referrals and radiography.

Skills

Customer service

Phone etiquette

Communication skills

Ability to learn new software

Education

High school diploma

Associates or Bachelor's degree in healthcare administration

Tools

MS Office

EMR systems

Job description

Carolinas Center For Oral & Facial Surgery is seeking a Patient Experience Coordinator to ensure every patient’s needs are met and to guide them through the process from referral to post-visit care. You will be the primary contact for referrals, coordinating appointments, inspections of coverage, and patient education to deliver an outstanding experience.

The role emphasizes exceptional customer service, multi-tasking in a fast-paced setting, and effective communication with patients, families,