Patient Experience Specialist

Agence PROvidence; Sherwood (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

401(k) with employer matching

Career growth opportunities

Job summary

Providence Medical Group is seeking a Patient Relations Representative to be the first contact for patients and visitors, delivering exceptional customer service in person or by phone. You will help ensure a welcoming experience and assist with scheduling, wayfinding, and basic inquiries.

In this role you will collaborate with care teams to resolve issues, communicate patient needs, and support a culture of compassion and respect across our Oregon clinics. Strong communication is essential.

Qualifications

• 1 year customer service experience, or
• Successful completion of Providence internship.

Responsibilities

• Serve as the first point of contact for patients or visitors in person or by phone.
• Provide exceptional customer service to support patient satisfaction.
• Assist with scheduling, directions, and basic inquiries as needed.

Skills

Customer service

Job description

Providence Medical Group is seeking a Patient Relations Representative to be the first contact for patients and visitors, delivering exceptional customer service in person or by phone. You will help ensure a welcoming experience and assist with scheduling, wayfinding, and basic inquiries.

In this role you will collaborate with care teams to resolve issues, communicate patient needs, and support a culture of compassion and respect across our Oregon clinics. Strong communication is essential.