Patient Experience Coordinator — Front Desk & Care Liaison

Providence Health & Services; Happy Valley (OR); On-site; USD 42,000 - 63,000; Full time

Job summary

Providence Health & Services in Oregon is seeking an Associate Patient Care Coordinator to be the first point of contact for patients and visitors, in person or by phone, and to support the administrative flow of the patient experience.

This role involves learning front and back-office duties, including scheduling, registration, insurance verification, updating demographics, and supporting patient care, with EPIC as the core system.

Qualifications

• 6 months of customer service related experience.
• 6 months of office experience, preferably in a medical office; recent experience in the medical field.
• 6 months of Electronic Medical Record experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence's mission of compassionate, high-quality care.

Skills

Customer service

Tools

EMR

Job description

Providence Health & Services in Oregon is seeking an Associate Patient Care Coordinator to be the first point of contact for patients and visitors, in person or by phone, and to support the administrative flow of the patient experience.

This role involves learning front and back-office duties, including scheduling, registration, insurance verification, updating demographics, and supporting patient care, with EPIC as the core system.