Patient Care Concierge & Front Desk Specialist

Talentify; Medford (OR); On-site; USD 38,000 - 54,000; Full time

Job summary

The role performs front and back-office duties with increasing independence, supporting routine healthcare services to ensure smooth clinic operations and alignment with Providence's mission of caring for patients and families.

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Be the first point of contact for patients and visitors, delivering excellent customer service in person or by phone.
• Act as a liaison between patients and providers throughout the administrative flow of the patient experience.
• Perform front and back-office duties with increasing independence to support smooth clinic operations.

Skills

Customer service

Tools

Electronic Medical Records (EMR)

Job description

The role performs front and back-office duties with increasing independence, supporting routine healthcare services to ensure smooth clinic operations and alignment with Providence's mission of caring for patients and families.