Patient Services Specialist

Providence; Anchorage (AK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Best-in-class benefits

Support for professional growth

Job summary

A leading healthcare organization in Anchorage seeks a Patient Services Specialist to provide exceptional customer service and support patients and visitors. This role is critical in ensuring high patient satisfaction and requires at least 1 year of customer service experience and preferred knowledge in a medical setting. Join us and thrive in a culture dedicated to patient care and community support.

Qualifications

• Minimum of 1 year customer service experience or successful completion of internship.
• Preferred: 1 year experience in a medical office/health care.
• Basic knowledge of medical terminology and billing systems.

Responsibilities

• Act as the first point of contact for patients or visitors in person or by phone.
• Deliver exceptional customer service to maintain high patient satisfaction.

Skills

Customer service experience

Medical terminology

Tools

Electronic medical records

Computerized billing systems

Job description

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 1 year customer service experience, or
• Successful completion of Providence internship.

Preferred Qualifications

• 1 year Medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Why Join Providence

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.