Patient Experience Specialist

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 27,552 - 41,328; Full time

Job summary

Providence Alaska Medical Center in Anchorage seeks a Patient Services Specialist who acts as the first point of contact for patients or visitors in person or by phone, delivering exceptional customer service to maintain a high level of patient satisfaction.

You will join a culture of patient-focused, whole-person care and be supported by a rich benefits program while contributing to a team that values understanding, commitment, and mutual respect.

Qualifications

• 1 year customer service experience, or completion of Providence internship.
• Preferred: 1 year of medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar.

Responsibilities

• The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone.
• This role maintains a high level of patient satisfaction by providing exceptional customer service.

Skills

Customer service

Communication

Tools

EMR systems

Billing systems

Job description

Providence Alaska Medical Center in Anchorage seeks a Patient Services Specialist who acts as the first point of contact for patients or visitors in person or by phone, delivering exceptional customer service to maintain a high level of patient satisfaction.

You will join a culture of patient-focused, whole-person care and be supported by a rich benefits program while contributing to a team that values understanding, commitment, and mutual respect.