Patient Experience Specialist

Lehigh Valley Health Network, Inc.; Saucon Valley (Lehigh County); On-site; USD 34,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative for the Center Valley clinic. You will serve as the first contact for patients and providers, handling registrations, scheduling, and insurance verification with a focus on service quality.

The role requires a High School Diploma/GED and at least 1 year of customer service experience, with strong computer and EMR workflow skills. A fast-paced, confidential environment supports team collaboration and patient care.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Proficient computer skills and EMR workflow knowledge.

Responsibilities

• Gathers information for accurate registration and check-in.
• Verifies insurance authorizations and precertifications; schedules appointments.
• Maintains patient schedule flow to ensure quality experience.
• Assists with clerical tasks including billing, referrals, and messaging.
• Outreas and educates patients on LVHN portal features.

Skills

Customer service

Confidentiality

Adaptability

Education

High School Diploma/GED

Tools

EMR workflows

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative for the Center Valley clinic. You will serve as the first contact for patients and providers, handling registrations, scheduling, and insurance verification with a focus on service quality.

The role requires a High School Diploma/GED and at least 1 year of customer service experience, with strong computer and EMR workflow skills. A fast-paced, confidential environment supports team collaboration and patient care.