Patient Services Specialist - Front Desk & Scheduling

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 34,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking a Patient Services Representative to manage patient check-in, registration, and scheduling. You will verify insurance details and authorizations while delivering courteous, high-quality service to patients and providers.

The role emphasizes accurate data entry, confidentiality, and seamless coordination with the care team to support an exceptional patient experience.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Proficient computer skills and familiarity with EMR workflows.
• Ability to maintain confidentiality and accuracy.

Responsibilities

• Gathers information for accurate patient registration and check-in.
• Verifies insurance authorizations and precertifications; schedules appointments.
• Maintains patient schedule flow to ensure a positive experience.
• Performs outreach via phone and EMR messaging as needed.
• Handles billing tasks, referrals, and related clerical duties.

Skills

Customer service

EMR knowledge

Computer skills

Education

High School Diploma/GED

Tools

EMR system

Job description

Lehigh Valley Health Network in Allentown is seeking a Patient Services Representative to manage patient check-in, registration, and scheduling. You will verify insurance details and authorizations while delivering courteous, high-quality service to patients and providers.

The role emphasizes accurate data entry, confidentiality, and seamless coordination with the care team to support an exceptional patient experience.