Patient Experience Coordinator

Lehigh Valley Health Network, Inc.; Hazleton (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network seeks an organized front-desk/administrative professional to support daily physician practice operations at the Health Center in Hazleton. You will be the first contact for patients and providers, handling registration, scheduling, and communications with care and efficiency.

Key responsibilities include processing insurance precertifications, coordinating appointments, and maintaining patient portals and EMR workflows.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and confidentiality in detail-oriented tasks.
• Proficient computer skills and familiarity with healthcare tech.
• Proven proficiency with EMR workflows after orientation.
• Ability to handle cash accurately.
• Ability to explain and support LVHN patient portal features.

Responsibilities

• Perform a variety of administrative tasks to support daily physician practice operations.
• Greet patients and healthcare providers, serving as initial contact.
• Obtain and verify information for patient registrations and check-ins.
• Schedule and confirm patient appointments; process authorizations as needed.
• Maintain patient scheduling flow and high-quality service.
• Collaborate on staffing, training, and workflow improvements.
• Stay informed on insurance coverage and reimbursement changes.
• Organize tasks and adapt to interruptions and priority shifts.
• Handle scheduling, scanning, billing, referrals, and related clerical work.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Computer skills

EMR workflows

Cash handling

Patient portal education

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network seeks an organized front-desk/administrative professional to support daily physician practice operations at the Health Center in Hazleton. You will be the first contact for patients and providers, handling registration, scheduling, and communications with care and efficiency.

Key responsibilities include processing insurance precertifications, coordinating appointments, and maintaining patient portals and EMR workflows.