Patient Access Specialist

Lehigh Valley Hospital, Inc.; Allentown (Lehigh County); On-site; USD 34,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking a Patient Services Representative for LVPG-L Vascular Surgery. You will deliver exceptional customer service and serve as the first point of contact for patients and providers in the clinic.

Responsibilities include registration, scheduling, insurance authorizations, check-in and EMR messaging. You will support billing accuracy while maintaining confidentiality and contributing to a smooth, positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Ability to maintain confidentiality and accuracy.
• Proficient computer skills and familiarity with EMR workflows.

Responsibilities

• Serves as the initial point of contact for patients and providers.
• Obtains and verifies information for registration and check-in.
• Schedules and confirms patient appointments and referrals.
• Performs scheduling, billing, filing, and EMR messaging tasks.
• Maintains the patient schedule flow to support a positive experience.

Skills

Customer service

Data entry

EMR workflows

Cash handling

Patient portal

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network in Allentown is seeking a Patient Services Representative for LVPG-L Vascular Surgery. You will deliver exceptional customer service and serve as the first point of contact for patients and providers in the clinic.

Responsibilities include registration, scheduling, insurance authorizations, check-in and EMR messaging. You will support billing accuracy while maintaining confidentiality and contributing to a smooth, positive patient experience.