Patient Experience & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Allentown (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking a dedicated administrative support professional in Allentown to coordinate daily physician practice operations and serve as the initial contact for patients and healthcare providers, delivering a high standard of customer service.

Responsibilities include gathering information for accurate registration, verifying insurance precertifications, scheduling and confirming appointments, and supporting EMR workflows.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Maintain confidentiality and comply with privacy standards.
• Proficient computer skills and EMR workflow proficiency.

Responsibilities

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

Skills

Customer service

Adapt to changing priorities

Confidentiality

Proficient computer skills

EMR workflows

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network is seeking a dedicated administrative support professional in Allentown to coordinate daily physician practice operations and serve as the initial contact for patients and healthcare providers, delivering a high standard of customer service.

Responsibilities include gathering information for accurate registration, verifying insurance precertifications, scheduling and confirming appointments, and supporting EMR workflows.