Patient Access & Front Desk Specialist

Lehigh Valley Hospital, Inc.; Scranton (Lackawanna County); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative in Scranton, PA to provide clerical support and exceptional patient service. You will welcome patients, gather registration details, verify insurance, schedule appointments, and coordinate with clinical staff to ensure smooth operations.

The role emphasizes accurate data entry, confidentiality, and proficiency with EMR systems to support a positive patient experience and timely care delivery.

Qualifications

• Experience delivering front-line customer service in a healthcare setting.
• Ability to navigate EMR systems, schedule appointments and handle registrations.
• Proficiency in data entry with attention to detail.

Responsibilities

• Gathers information for accurate registration and check-in per policy.
• Verifies insurance authorizations and precertifications as needed.
• Flows the patient schedule to maintain timely appointments and patient experience.
• Manages referrals, billing queues, and clinical communications in EMR.
• Educates patients on LVHN portal features and services.

Skills

Customer service

EMR systems

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

EMR software

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative in Scranton, PA to provide clerical support and exceptional patient service. You will welcome patients, gather registration details, verify insurance, schedule appointments, and coordinate with clinical staff to ensure smooth operations.

The role emphasizes accurate data entry, confidentiality, and proficiency with EMR systems to support a positive patient experience and timely care delivery.