Patient Experience Specialist

VSP Ventures; Sacramento (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Incentives/bonuses

VSP Vision benefits

Bonus potential

Job summary

VSP Ventures is seeking a courteous front desk administrator to greet patients, manage check-in/check-out, and ensure smooth patient flow in the ophthalmology setting.

You will document patient information, update records, and handle payments while coordinating appointments and maintaining confidentiality. The role requires strong communication and multitasking in a fast-paced environment.

Qualifications

• 1–2 years of administrative experience, with at least one year providing administrative support.
• Fast-paced environment experience and multi-tasking ability.
• Excellent verbal communication to handle calls and inquiries.
• Strong written communication to document customer situations and prepare letters.

Responsibilities

• Welcome patients and manage check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer inquiries via telephone, email, and fax; triage as needed.
• Maintain patient records with confidentiality and security.
• Coordinate scheduling and prep charts for appointments.
• Handle confidential reports and share patient information as required.
• Keep front desk organized and participate in special projects.
• Cross-train in departments and perform related duties.

Tools

MS Office

Job description

VSP Ventures is seeking a courteous front desk administrator to greet patients, manage check-in/check-out, and ensure smooth patient flow in the ophthalmology setting.

You will document patient information, update records, and handle payments while coordinating appointments and maintaining confidentiality. The role requires strong communication and multitasking in a fast-paced environment.