Patient Experience Front Desk Specialist

American Vision Partners; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Eye care discounts

401(k)

Paid holidays

Paid time off (PTO)

Sick Time

Continuing education funds

Growth opportunities

Job summary

American Vision Partners is seeking a Patient Service Specialist to be the patient’s first touch, collect essential information for visits, and deliver an exceptional experience in a fast-paced ophthalmology setting.

You will greet patients, handle check-in/out, schedule appointments (including pre/post-op), review paperwork and consents, verify insurance, and maintain medical records, contributing to a smooth patient journey and accurate billing.

Qualifications

• High School Diploma or GED required
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills; Medical Front Desk experience preferred

Responsibilities

• Greeting patients and visitors warmly in person or by telephone
• Checking patients in and out
• Scheduling clinic and surgical appointments including pre- and post-operative visits
• Reviewing all paperwork with patients; consent for procedures
• Verifying insurance and collecting payments
• Maintaining patient medical records

Skills

Detail oriented

Multitask

Reliable

Excellent verbal communication

Excellent written communication

Education

High School Diploma or GED

Job description

American Vision Partners is seeking a Patient Service Specialist to be the patient’s first touch, collect essential information for visits, and deliver an exceptional experience in a fast-paced ophthalmology setting.

You will greet patients, handle check-in/out, schedule appointments (including pre/post-op), review paperwork and consents, verify insurance, and maintain medical records, contributing to a smooth patient journey and accurate billing.