Patient Experience Coordinator

1012 Lehigh Valley Physician Group - Lehigh; Trexlertown (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Trexlertown, PA, is seeking a motivated administrative coordinator to support daily physician practice operations. You will be the first point of contact for patients and providers, ensuring a high standard of customer service and accurate scheduling within a fast-paced medical setting.

The role emphasizes registration accuracy, insurance verification, EMR proficiency, and effective communication to maintain an excellent patient experience in the Lehigh Valley

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain confidentiality.
• Proficient computer skills and reliable with EMR workflows.
• Able to handle cash and explain patient portal features.

Responsibilities

• Gathers information for accurate registration and check-in.
• Obtains insurance authorizations and precertifications.
• Schedules and confirms patient appointments and manages referrals.
• Maintains patient schedule flow and supports the team.
• Assists with outreach via phone and EMR messaging.
• Performs scheduling, billing, filing, and other clerical tasks.
• Stays current with insurance coverage changes and processes.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Education

High School Diploma/GED

Tools

EMR workflows

Patient portal navigation

Job description

Lehigh Valley Health Network in Trexlertown, PA, is seeking a motivated administrative coordinator to support daily physician practice operations. You will be the first point of contact for patients and providers, ensuring a high standard of customer service and accurate scheduling within a fast-paced medical setting.

The role emphasizes registration accuracy, insurance verification, EMR proficiency, and effective communication to maintain an excellent patient experience in the Lehigh Valley