Patient Experience Specialist

hhccareers; Plainfield (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, verify insurance, and maintain records. You will facilitate communication between patients and providers and ensure efficient office operations.

Responsibilities include handling high call volumes, using Epic and patient portal, scheduling appointments, and communicating essential preparation requirements. A positive patient experience is the primary goal of this role.

Qualifications

• High school diploma or GED; or 2 years of customer service experience.
• 1 year of customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, including insurance verifications and demographic updates.
• Uses Epic, patient portal and appointment reminder systems to manage scheduling and records.
• Manages high call volumes and follows Standard Work for efficient patient experience.
• Transfers calls to clinical team members as appropriate, including complaints and escalations.
• Schedules patient appointments and informs patients of required pre-visit preparations.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Education

High School Diploma/GED

Experience in medical office

Tools

Epic

Patient Portal

Scheduling systems

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, verify insurance, and maintain records. You will facilitate communication between patients and providers and ensure efficient office operations.

Responsibilities include handling high call volumes, using Epic and patient portal, scheduling appointments, and communicating essential preparation requirements. A positive patient experience is the primary goal of this role.