Patient Access & Experience Specialist

Hartford HealthCare; Mystic (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Hartford HealthCare Medical Group in Mystic, CT is seeking a Patient Service Coordinator to greet patients, register them, verify insurance, and manage appointments with a focus on a positive, efficient patient experience.

You will use Epic and patient portals to coordinate scheduling, respond to inquiries, and ensure records are accurate and up-to-date, contributing to a smooth workflow across clinical operations.

Qualifications

• High school diploma/GED or 2 years customer service experience.
• 1 year customer service in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the phone and takes detailed messages as needed.
• Registers arriving patients, including insurance verifications, demographics updates, and video visits.
• Uses Epic, patient portal and reminder systems to manage scheduling and update records.
• Manages high call volumes and follows Standard Work to ensure efficiency.
• Transfers calls to clinical team members for complaints and escalations.
• Schedules patient appointments and informs patients of prep requirements.

Skills

Customer service

Scheduling appointments

Phone communication

Education

High school diploma or GED

Tools

Epic

Job description

Hartford HealthCare Medical Group in Mystic, CT is seeking a Patient Service Coordinator to greet patients, register them, verify insurance, and manage appointments with a focus on a positive, efficient patient experience.

You will use Epic and patient portals to coordinate scheduling, respond to inquiries, and ensure records are accurate and up-to-date, contributing to a smooth workflow across clinical operations.