Patient Experience Coordinator - Multisite Medical Office

Hartford HealthCare; Hartford (CT); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Tuition Reimbursement up to $5,250.00

40% tuition discounts with partnering 

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and products

Job summary

Hartford HealthCare seeks a Patient Service Coordinator within its Medical Group to welcome patients, verify insurance, schedule appointments, and maintain accurate records across multiple office locations. You will use Epic and patient portal tools to manage scheduling, communicate with providers, and ensure a smooth patient experience while handling high call volumes.

Ideal candidates have a high school diploma (or equivalent) and experience in a fast-paced medical office; Epic experience is

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• This role offers the opportunity to travel between offices —bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Education

High school diploma

Tools

Epic

Job description

Hartford HealthCare seeks a Patient Service Coordinator within its Medical Group to welcome patients, verify insurance, schedule appointments, and maintain accurate records across multiple office locations. You will use Epic and patient portal tools to manage scheduling, communicate with providers, and ensure a smooth patient experience while handling high call volumes.

Ideal candidates have a high school diploma (or equivalent) and experience in a fast-paced medical office; Epic experience is