Front Desk & Patient Experience Specialist

Mercy; Oklahoma City (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) in Oklahoma City. As a PSR, you will be the first point of contact for patients and visitors, managing front desk operations to ensure a positive patient experience. You must possess strong verbal and written communication skills, alongside proficiency in basic computer skills.

This role requires a high school diploma or equivalent and one year of applicable medical office experience. Mercy provides outstanding benefits, including medical, dental, and vision coverage, paid time off, and tuition support.

Qualifications

• One year of applicable medical office experience.

Responsibilities

• Ensure a positive patient experience by managing front desk operations.
• Handle inquiries and concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Strong verbal and written communication skills

Proficiency in basic computer skills

Excellent customer service skills

Accuracy and attention to detail

Ability to maintain confidentiality

Adaptable and able to work under pressure

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) in Oklahoma City. As a PSR, you will be the first point of contact for patients and visitors, managing front desk operations to ensure a positive patient experience. You must possess strong verbal and written communication skills, alongside proficiency in basic computer skills.

This role requires a high school diploma or equivalent and one year of applicable medical office experience. Mercy provides outstanding benefits, including medical, dental, and vision coverage, paid time off, and tuition support.