Patient Experience Specialist

Mercy Co; Oklahoma City (OK); Vor Ort; USD 31.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

Paid time off

Tuition assistance

Retirement plan matching

Zusammenfassung

Mercy is hiring a Patient Service Representative to welcome patients and visitors, manage front desk operations, and support a seamless medical experience.

As the first point of contact, you’ll handle scheduling, data entry, and patient inquiries with empathy and professionalism, ensuring privacy and accuracy in all interactions. This role offers training and opportunities to grow within Mercy’s care team.

Qualifikationen

• Strong communication with patients and staff.
• Proficiency in basic computer skills and data entry.
• Excellent customer service and professional demeanor.
• Accurate entry of patient information and scheduling.
• Maintain confidentiality per privacy policies.
• Able to remain calm under pressure.
• Complete Clinic Front Desk Training after hire.

Aufgaben

• Greet patients and visitors and answer questions.
• Manage front desk operations and patient scheduling.
• Enter patient information accurately into the system.
• Ensure patient privacy and confidentiality.
• Coordinate with healthcare staff to streamline processes.

Kenntnisse

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Mercy is hiring a Patient Service Representative to welcome patients and visitors, manage front desk operations, and support a seamless medical experience.

As the first point of contact, you’ll handle scheduling, data entry, and patient inquiries with empathy and professionalism, ensuring privacy and accuracy in all interactions. This role offers training and opportunities to grow within Mercy’s care team.