Patient Experience & Scheduling Navigator

Montgomery College; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Vanderbilt Health in Nashville seeks an Associate Patient Service Specialist to support patients before, during, or after appointments, ensuring smooth scheduling and accurate registration.

The role collaborates with clinical teams, uses patient portals, and helps route inquiries. A friendly, detail-oriented approach and solid communication are essential to maintain efficient workflows.

Qualifications

• Experience in healthcare or patient-facing roles preferred.
• Ability to coordinate with multiple services and facilities.
• Strong communication and organizational skills.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders and consults are received and viewable prior to visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• Additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville seeks an Associate Patient Service Specialist to support patients before, during, or after appointments, ensuring smooth scheduling and accurate registration.

The role collaborates with clinical teams, uses patient portals, and helps route inquiries. A friendly, detail-oriented approach and solid communication are essential to maintain efficient workflows.