Pediatric Patient Experience Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health is seeking an organized administrative associate in Nashville to support patient access for the pediatric clinics. You will greet families, manage check-in/out, schedule appointments, verify insurance, and assist with billing while upholding privacy standards.

The role emphasizes patient-centered service, collaboration with care teams, and adherence to regulatory guidelines in a fast-paced clinic setting.

Qualifications

• Experience handling front-desk check-in/out and patient flow is preferred.
• Familiarity with HIPAA and medical billing basics is beneficial.
• Ability to use hospital information systems and EPIC/VAS for scheduling.

Responsibilities

• Check-in and check-out patients and manage reception area.
• Schedule appointments and communicate effectively with patients.
• Verify insurance, collect payments, and ensure accurate billing.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an organized administrative associate in Nashville to support patient access for the pediatric clinics. You will greet families, manage check-in/out, schedule appointments, verify insurance, and assist with billing while upholding privacy standards.

The role emphasizes patient-centered service, collaboration with care teams, and adherence to regulatory guidelines in a fast-paced clinic setting.