Patient Experience Navigator

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 38,000 - 50,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments with minimal guidance. You will help streamline scheduling, registration, and coordination across services, while ensuring clear communication and efficient patient flow.

The role emphasizes patient-centric service, accurate documentation, and collaboration with care teams to optimize the patient experience within the primary care and specialty networks.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare experience preferred.
• Proficiency with hospital scheduling and patient portal systems.

Responsibilities

• Schedules appointments and procedures via clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities for pre-appointment orders and consults.
• Communicates with patients through the patient portal using critical decision making to route appropriately.
• Additional duties as assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments with minimal guidance. You will help streamline scheduling, registration, and coordination across services, while ensuring clear communication and efficient patient flow.

The role emphasizes patient-centric service, accurate documentation, and collaboration with care teams to optimize the patient experience within the primary care and specialty networks.