Patient Experience Coordinator

Vanderbilt University Medical Center; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Vanderbilt Lung Institute seeks an Associate Patient Service Specialist to support patients before, during, or after appointments. The role enhances workflow efficiency, utilizes hospital systems and patient portals, and ensures smooth coordination across departments and with external facilities.

The position emphasizes empathetic communication, accuracy in patient documentation, and proactive problem-solving to deliver high-quality care within Vanderbilt Health.

Qualifications

• Prioritize patient needs with professional communication.
• Experience scheduling appointments and procedures.
• Familiarity with patient data entry and privacy requirements.

Responsibilities

• Schedules appointments and procedures using clinical systems and patient portal.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders are ready.
• Communicates with patients through the patient portal using appropriate routing decisions.
• Additional duties may be assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Education

High School Diploma or GED

Tools

Patient portal

Job description

Vanderbilt Lung Institute seeks an Associate Patient Service Specialist to support patients before, during, or after appointments. The role enhances workflow efficiency, utilizes hospital systems and patient portals, and ensures smooth coordination across departments and with external facilities.

The position emphasizes empathetic communication, accuracy in patient documentation, and proactive problem-solving to deliver high-quality care within Vanderbilt Health.