Patient Experience Specialist, Lung Institute

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patients before, during and after appointments with minimal guidance. You will help with scheduling, registration and coordination across services, ensuring smooth flow and clear communication within the care team.

The role emphasizes compassionate, customer-focused service, proficiency with multiple hospital systems, and accurate documentation to facilitate timely treatments and patient satisfaction.

Qualifications

• High School Diploma or GED required.
• 1 year experience in relevant role preferred.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology & documentation

Appointment & procedural scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to support patients before, during and after appointments with minimal guidance. You will help with scheduling, registration and coordination across services, ensuring smooth flow and clear communication within the care team.

The role emphasizes compassionate, customer-focused service, proficiency with multiple hospital systems, and accurate documentation to facilitate timely treatments and patient satisfaction.